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source: https://cowboy.com/nl-be/pages/contact-us
type: page
---
# Contact

![Contact](https://cdn.shopify.com/s/files/1/1772/1703/files/pages.contact.jpg?v=1759732849)

Een vraag over Cowboy of hulp nodig met je fiets? Neem contact met ons op.

## Contact Options

### A new bike
Interested in purchasing or leasing a Cowboy bike? Chat with a sales expert.

### Your order
Have a question about your order? Ask it here.

### Technical support
Need help with your bike? Our technical team will help solve your issue. Simply head over to 'chat with us' in your Cowboy app.

## Frequently Asked Questions

### How can I become a Cowboy partner store?
To join the Cowboy Partner Network as a certified shop or service center, submit an application through our [Become a Partner page](/pages/become-a-partner). Tell us a bit about your business and location and we'll be in touch with the next steps.

 Approved partners get access to training, tools, spare parts and dedicated support.

### How can I book an appointment for a service?
To book a service appointment, simply use your Cowboy app:

 - **For repairs**: Open the app → Support → Chat with us. Our team will help diagnose the issue and guide you to the right solution. If needed, you'll be able to book an appointment directly.
 - **For On-Demand Service**: Tap the question mark at the bottom of your screen to open the service request option. You can also order parts through the website or app and then book an appointment once they arrive.
 You'll find your service history anytime in the Support tab of the app.

### How can I book a test ride?
Test rides are free and easy to book through our [Test Ride page](/pages/test-ride). Just choose your city, pick a time, and one of our local experts will meet you with the model of your choice.

 You can also try a Cowboy at one of our certified partner stores.

 You'll be able to ask questions, try the bike and get a feel for the ride before you decide.

### How can I find a certified Cowboy partner store?
Visit our [Stores page](/pages/stores) to find certified partner shops near you. These independent bike shops across Europe offer test rides, sales, servicing and repairs.

 Use the filters in the store locator to check which services are available at each location.

### How can I track my order?
You can follow your order anytime by visiting your customer portal at account.cowboy.com/orders. There you'll find the latest updates, including delivery status, tracking links when available, and your invoice.

### How can I contact Cowboy?
For most support needs, the in-app chat is the quickest way to get help since it connects us directly to your bike information. If you prefer email, you can reach us at:

 - hello@cowboy.com for general support
 - press@cowboy.com for media requests
 - partner@cowboy.com for partnership opportunities
 You can also contact us by phone at [+32 (0)2 620 31 37](tel:+3226203137). Standard international call charges may apply. Whether by chat, email, or phone, our team will acknowledge your request without undue delay and make every effort to provide a prompt and satisfactory solution.

 **Company details** Cowboy SA, established in rue de la Régence 67, 1000 Bruxelles, Belgium. Company number: 0669.908.031 VAT-number: BE0669.908.031

### Why choose Cowboy?
At Cowboy, every bike is designed with one goal in mind: to make your daily rides smoother, smarter, and more enjoyable. Our award-winning design combines a sleek look with an intelligent motor system that adapts to your pedaling style, giving you that extra boost exactly when you need it. With a removable long-range battery and a fully connected app experience, you're always in control.

 Cowboy comes with comprehensive support, from a wide-range of servicing options and groundbreaking technology that keeps you safer on the road. We're committed to building e-bikes that last, and to supporting you every step of the way.