My first bike was changed due to a bad/unpolished weld at the fork. The exchange bike came within two and a half weeks which is Great. Unfortunately it has some tiny scrathes, at least two due to bad packaging (the left brake handle scratched the frame). The worst: the right brake handle clatters which is annoying when riding. The stupidity: the first bike was Perfect except for the weld. Beyond the quality Problems: riding the Cowboy is fun! But you should definitely improve the quality inspection and the Overall quality (e.g. Brakes).