My bike was taken around midnight, but I missed the notification on my phone. The next morning, I received an alert around 7am that my bike had been moved around South East London. On the Friday after, more notifications but this time pointing clearly to a car wash. I traveled there, asked if they'd seen a bike in the area, and made a big point of saying it had a tracker on it. When I arrived back to work, I got a phone call — a customer had found my bike. Very grateful for Cowboy's brilliant anti-theft system.
Cowboy rider Dom, London UK
I left my bike outside for five minutes, and it was stolen. I immediately checked the app and called the police. I shared with them the live position of my bike and the police instantly sent two officers to the location. They checked a couple different houses, but with no success.
Overnight I received new Theft Alert notifications, and the police sent two officers again. They saw the thief - someone who was already well known to them - and arrested him on the spot.
Cowboy rider Peter, Ghent Belgium
I wasn't planning on using my bike that day. Without the Theft Alert notifications I don't think I would have realized until the next day that it had been stolen. I would strongly advise all users to activate them.
Cowboy rider Spencer, Paris France
We get it, insurance comes with complex terms but our plan is quite simple. Here are some frequently asked questions so you can understand all there is to know.
Are you eligible for the insurance?
You can buy theft insurance within a year of activating your bike.
We cover your bike all year round for up to maximum 5 years.
An insurance policy intended for Cowboy bikes only.
The insurance is intended for people aged 18 and over who are officially resident in Belgium.
Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).
The insurance is available with our Circular bikes, it doesn't cover secondhand purchased bikes.
What is theft insurance?
If your bike is stolen, we will either get you a brand new bike or reimburse you.
We will also reimburse you for damage if it is the result of an attempted theft.
No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.
What is assistance insurance?
If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:
Roadside assistance and towing
Return and guidance of the children
Flat tire assistance
Assistance in the event of loss of keys to the padlock or a locked padlock
Assistance to the insured during a transfer
How does it work?
You will receive an activation code by e-mail when you purchased the insurance. To activate your plan and ride with peace of mind, you must enter it in the Cowboy app once your bike is set up.
You will receive a compensation by bank transfer corresponding to the value of your bike.
How much is your excess?
You have no excess.
Under certain circumstances, you will not be covered by insurance. What are they? (non-exhaustive list)
If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).
If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
The wheels, tyres or battery if they are stolen separately from the bike.
If you cause damage to a third party while riding your bike, the insurance does not cover your liability.
Portable bike related accessories (e.g. bike computers and/or navigation equipment), which are easily removable without using screwdrivers or other regular tools, are excluded from coverage in case of theft.
Are there any other rules to follow?
You will not be covered if you make technical modifications to the bike.
All fixed original accessories and additional accessories that have been specifically included within the insured limit are covered for the original purchase price (minus applicable excess and depreciation if applicable), for so far they are firmly installed on the bike.
Where am I covered?
Theft cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.
The assistance guarantee is valid in Belgium and 20 km around the Belgium borders.
What are my obligations?
In the event of theft, you must report it to the police or judicial authorities within 24 hours.
You must submit a copy of the police report to us at the time of the loss.
You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.
You must keep the original invoice for your bicycle.
You must lock your bike in two ways:
With the frame lock and / or via the app on the bike, used in accordance with the manufacturer's instructions (if applicable).
You must attach your bike by the frame to a fixed point (e.g. bike rack, post) by using an agreed lock, that is either [AXA Hiplok, Kryptonite, Linka (with chain), Master Lock, texlock, Trelock] VdS approved lock of class A+ or B+ , ABUS (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold), Onguard or SRA Locks.
Can I cancel my contract?
You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.
You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 3 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.
You can cancel the insurance if we change the price or the general conditions.
You can also cancel the insurance contract after a claim. You have 1 (one) month from the date of payment or refusal to pay compensation. The insurance contract will then expire 3 months after the date of notification.
When and how do I pay?
You pay the premium annually.
Your bike can be covered for a maximum of 5 consecutive years as from the first sale.
Your contract has a duration of one year and needs to be renewed for you to be insured.
At the end of five years, we will terminate the contract. This way, you never pay too long and it suits your needs.
I am subscribed to Easy Rider, what's the difference?
Easy Rider is the insurance product we offered until 05/05/2021. Easy Rider is not available anymore for first time subscribers, but we allow customers who already subscribed to it to renew their contract up to 3 years, as initial offered. You can consult Easy Rider's Terms & Conditions (Français, Nederlands).
Our new insurance product is called Theft Insurance, an improved offer that takes into account the ever growing needs of our rider community. You can easily upgrade to Theft Insurance. Just get in touch with our Customer Service team through the chat and we will help you to upgrade your plan.
This page is a summary of the insurance policy, please refer to the terms and conditions for full details of your cover.
This insurance policy is managed by Qover S.A., a non-tied insurance agent authorised and regulated by the Financial Services & Markets Authority (FSMA - Belgium - registration No. 0650.939.878). Registered office: Rue du Commerce 31, 1000 Brussels, Belgium.
Theft and material damage coverage is taken out with Nationale-Nederlanden Schadeverzekering Maatschappij NV under Dutch law, entitled to cover Belgian risks, insurance company registered in Belgium under code number 2925. Registered office: Prinses Beatrixlaan 35, 2595 AK 'S-Gravenhage, the Netherlands - Trade Register Number DNB 27023707, supervised by the Nederlandsche Bank. Nationale-Nederlanden Schadeverzekering Maatschappij NV is entitled to provide insurance distribution services in Belgium on the basis of the freedom to provide services.
Assistance coverage is taken out with Europ Assistance N. V, a limited liability company governed by the French Insurance Code, whose registered office is located at 1, promenade de la Bonnette, 92230 Gennevilliers, France, registered with the Nanterre Trade and Companies Register under number 451 366 405, acting through its Irish branch EUROP ASSISTANCE SA IRISH BRANCH, whose principal place of business is located on the 4th floor 4-8, Eden Quay, Dublin 1, Ireland, D01 N5W8 and registered with the Irish Companies Registration Office under number 907089. Europ Assistance S.A. is supervised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) located at 4, Place de Budapest CS 92459, 75436Paris France. The Irish branch operates in accordance with the Code of Conduct for Insurance Undertakings (Code of Ethics for Insurance Companies) published by the Central Bank of Ireland and is registered in the Republic of Ireland under number 907089.
Bike insurance is a non-life insurance product (Branch 3). Bike assistance is a non-life insurance product (Branch 18).
This contract is entered into for a period of one year. It shall be tacitly renewed a maximum of four times for consecutive periods of one year.
This insurance contract is subject to Belgian law.
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