Jean-ClaudeThe cowboy certainly looks great and is by far the most innovative bike on the market. Also the people at the helpdesk are very nice. The problems are: product quality and procedures. My bike’s engine didn’t kick in from the start. A check at the factory could have easily avoided this. I then received a replacement bike. Why couldn’t I simply get a new bike? On the replacement bike, the rear light did not function. It was apparently the battery, and I received a new one quite fast. This too could have easily been checked before. Now I’m looking forward to ride a cowboy where everything's fixed.