Join the ride
Stay updated about Cowboy.
Be the first to know what's coming next, get access to sneak peeks and more.
Arrived with box ripped open, pedals, charger, accessories box missing, mudguard chipped, front brake disc bent and rubber between mudguards and frame missing. Replacement bike was ordered however a months on im still waiting on it and cant ride the one I have. Customer service have been really nice but the fact they and courier company (who are TERRIBLE AND DAMAGED ORIGINAL BIKE) were not prepared in anyway for the Brexit transition means I am a customer still with no product and wanting to cancel my entire order now. It's a shame as I love the bike but just giving up hope of actually receiving what I paid for. Possibly the worst online purchasing experience I have had.
We are truly sorry that your experience with Cowoby started this way. It must have been a massive disappointment! We are doing our best to deliver a replacement bike as soon as possible. Due to Brexit it is taking extra long, and we owe you an apology for it, but we hope that you will receive a new bike soon and that you'll be able to finally enjoy the ride.
Thank you for your understaning.
The Cowboy Team