Welcome in town. And enjoy the ride.
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You get your Cowboy bike, battery, battery recharger and accessories kit, included in the price.
The accessories box contains a Guide for Riders manual and three simple tools. The tools are two Allen keys (4 mm and 5 mm) and a pedal wrench. These tools help you attach the pedals and adjust the seat height and handlebar.
Also included are two battery keys and a few safety items for your use. These include front and rear lights, a bell, and reflectors for each wheel.
We ship your bike to arrive within 7 weeks after your order. We deliver to your doorstep in Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Spain and the United Kingdom.
We update the bike often via the app to receive new features and enhance existing ones. We also have the ability to deliver over-the-air software updates to the bike's firmware.
We are here to help you after the sale with information and advice. Chat with our customer success experts or send an email to email@example.com at any time with any question.
We also support you with remote diagnostics to keep your bike checked. We will contact you if we detect a needed repair. We will also send you a maintenance notification at the correct moment.
Need immediate help for a flat tire, for example? We will connect you with the closest repair partner via the app.
There is a two-year comprehensive warranty on the entire bike.
If you are not happy with any aspect of your Cowboy experience, you can return your bike within 30 days. We will pay for the shipping and you will receive a 100% refund of your money.
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