No matter where you ride, we have you and your bike covered. With a range of services to support you at every turn, you can protect your bike against theft, be alerted if someone tries to snatch it, and get help whenever and wherever you need it.
Insurance. And more. Ride worry-free with theft insurance for your bike. Our Theft Insurance package gives you access to theft detection notifications and a convenient plan to insure your ride.
Receive theft detection notifications to your phone and get top-of-the-queue support from our team when you need it most.
It's easy to subscribe – simply click, pay, and activate your insurance at time of purchase or in the Cowboy app.
Should you need to make a claim, simply scan your police report and fill out a short online form. Once approved you'll receive a brand-new bike. Then you're back on the road.
Comprehensive coverage. Just € 10/month.
Be alerted if someone attempts to snatch your bike, with real-time tracking to help you get it back.
Be covered from theft anywhere you live or ride and you'll gain peace of mind for a low monthly cost.
Cowboy Mobile Service
If you ever need a repair, our highly-rated technicians come to your place to get you fixed up in no time.
We come to you
Now nationwide in 4 countries and expanding rapidly in cities all across Europe, we're always nearby and at the ready for any repair.
The Cowboy Connection
For a quick troubleshoot, pull up the app and speak with our Customer Success team. Start a chat from anywhere and get expert help in minutes.
Remote updates and diagnostics
Your Cowboy gets smarter over time with over-the-air updates so you always have the latest and greatest. Get troubleshoot notifications and fixes in the app so you have all the tools you need to keep riding.
Theft Insurance in plain English
Are you eligible for the insurance?
We cover your bike all year round for up to maximum 3 years.
An insurance policy intended for Cowboy bikes only.
The insurance is intended for people aged 18 and over who are officially resident in Belgium.
Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).
What is theft insurance?
If your bike is stolen, we will reimburse you.
We will also reimburse you for damage if it is the result of an attempted theft.
What is assistance insurance?
If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:
Roadside assistance and towing
Return and guidance of the children
Flat tire assistance
Assistance in the event of loss of keys to the padlock or a locked padlock
Assistance to the insured during a transfer
How does it work?
You will receive an activation code by e-mail when you purchased the insurance. To activate your plan and ride with peace of mind, you must enter it in the Cowboy application once your bike is set up.
You will receive a compensation by bank transfer corresponding to the value of your bike.
How much is your excess?
You have no excess.
Under certain circumstances, you will not be covered by insurance. What are they (non-exhaustive list)?
If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).
If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an application (if applicable).
If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
The wheels, tyres or battery if they are stolen separately from the bike.
If you cause damage to a third party while riding your bike, the insurance does not cover your liability.
Are there any other rules to follow?
You will not be covered if you make technical modifications to the bike. However, you can add accessories such as a mudguard or child seat, but these will not be covered under this insurance unless they are originally delivered and for a maximum amount of 100 euros.
Where am I covered?
Theft cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.
The assistance guarantee is valid in Belgium and 20 km around the Belgium borders.
What are my obligations?
In the event of theft, you must report it to the police or judicial authorities within 24 hours.
You must submit a copy of the police report to us at the time of the loss.
You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.
You must keep the original invoice for your bicycle.
You must lock your bike in two ways:
With the frame lock and / or via the application on the bike (if applicable).
You must attach your bike by the frame using an agreed lock, either ABUS BORDO (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold) to a fixed point (e.g. bike rack, post).
Can I cancel my contract?
You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.
You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 3 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.
You can cancel the insurance if we change the price or the general conditions.
You can also cancel the insurance contract after a claim. You have 1 (one) month from the date of payment or refusal to pay compensation. The insurance contract will then expire 3 months after the date of notification.
When and how do I pay?
You pay the premium annually.
Your bike can be covered for a maximum of 3 consecutive years.
Your contract has a duration of one year and is tacitly renewed every year.
At the end of three years, we will terminate the contract. This way, you never pay too long and it suits your needs.
How do I report a claim?
If you wish to report a claim, you can contact Qover via this online form claims.qover.com.
You can reach Qover from Monday to Friday between 9 am and 5 pm on +32 2 588 97 16. Or by email at firstname.lastname@example.org
This page is a summary of the insurance policy, please refer to the terms and conditions for full details of your cover.
This insurance policy is managed by Qover S.A., a non-tied insurance agent authorised and regulated by the Financial Services & Markets Authority (FSMA - Belgium - registration No. 0650.939.878). Registered office: Rue du Commerce 31, 1000 Brussels, Belgium.
Theft and material damage coverage is taken out with Nationale-Nederlanden Schadeverzekering Maatschappij NV under Dutch law, entitled to cover Belgian risks, insurance company registered in Belgium under code number 2925. Registered office: Prinses Beatrixlaan 35, 2595 AK 'S-Gravenhage, the Netherlands - Trade Register Number DNB 27023707, supervised by the Nederlandsche Bank. Nationale-Nederlanden Schadeverzekering Maatschappij NV is entitled to provide insurance distribution services in Belgium on the basis of the freedom to provide services.
Assistance coverage is taken out with Europ Assistance N. V, a limited liability company governed by the French Insurance Code, whose registered office is located at 1, promenade de la Bonnette, 92230 Gennevilliers, France, registered with the Nanterre Trade and Companies Register under number 451 366 405, acting through its Irish branch EUROP ASSISTANCE SA IRISH BRANCH, whose principal place of business is located on the 4th floor 4-8, Eden Quay, Dublin 1, Ireland, D01 N5W8 and registered with the Irish Companies Registration Office under number 907089. Europ Assistance S.A. is supervised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) located at 4, Place de Budapest CS 92459, 75436Paris France. The Irish branch operates in accordance with the Code of Conduct for Insurance Undertakings (Code of Ethics for Insurance Companies) published by the Central Bank of Ireland and is registered in the Republic of Ireland under number 907089.
Bike insurance is a non-life insurance product (Branch 3). Bike assistance is a non-life insurance product (Branch 18).
This contract is entered into for a period of one year. It shall be tacitly renewed a maximum of two times for consecutive periods of one year.
This insurance contract is subject to Belgian law.
Your subscription has been completed. When you receive your bike just use the following code to activate your insurance in the Cowboy application. We have also sent you an email to with all the instructions.
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