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Cowboy e-bike Services Theft
Insurance

Theft Insurance

Theft
Insurance

Insurance, and more. Ride worry-free with theft insurance for your bike. Our package gives you access to Theft Alerts and a convenient plan to insure your ride.

  • Theft Alerts

    Be alerted if someone attempts to snatch your bike. Whenever your bike moves unexpectedly, we'll send you real-time tracking notifications via the app.

    Cowboy 4 e-bike - Theft Insurance
  • Full bike value

    The value of your bike should remain just what you paid for it. That's why there's no depreciation and no excess in the plan.

    Cowboy 4 e-bike - Theft Insurance
  • 24/7 assistance

    In case of theft or vandalism, we'll come to assist you on the road and give you and your bike a ride home.

    Cowboy 4 e-bike - Theft Insurance

It's easy to sign up.

Click, pay, activate.

Just activate Theft Insurance when you purchase your bike, and you will be covered in no time. Or, sign up later in the Cowboy app.

Cowboy 4 e-bike - Theft Insurance
My bike was taken around midnight, but I missed the notification on my phone. The next morning, I received an alert around 7am that my bike had been moved around South East London. On the Friday after, more notifications but this time pointing clearly to a car wash. I traveled there, asked if they'd seen a bike in the area, and made a big point of saying it had a tracker on it. When I arrived back to work, I got a phone call — a customer had found my bike. Very grateful for Cowboy's brilliant anti-theft system.

Cowboy rider Dom, London UK

I left my bike outside for five minutes, and it was stolen. I immediately checked the app and called the police. I shared with them the live position of my bike and the police instantly sent two officers to the location. They checked a couple different houses, but with no success.

Overnight I received new Theft Alert notifications, and the police sent two officers again. They saw the thief – someone who was already well known to them – and arrested him on the spot.

Cowboy rider Peter, Ghent Belgium

I wasn't planning on using my bike that day. Without the Theft Alert notifications I don't think I would have realized until the next day that it had been stolen. I would strongly advise all users to activate them.

Cowboy rider Spencer, Paris France

Cowboy 4 e-bike - Theft Insurance

FAQ

We get it, insurance comes with complex terms but our plan is quite simple. Here are some frequently asked questions so you can understand all there is to know.

Are you eligible for the insurance?
  • We cover your bike all year round for up to maximum 3 years.
  • An insurance policy intended for Cowboy bikes only.
  • The insurance is intended for people aged 18 and over who are officially resident in Belgium.
  • Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).
What is theft insurance?
  • If your bike is stolen, we will reimburse you.
  • We will also reimburse you for damage if it is the result of an attempted theft.
What is assistance insurance?
  • If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:
    • Roadside assistance and towing
    • Return and guidance of the children
    • Flat tire assistance
    • Assistance in the event of loss of keys to the padlock or a locked padlock
    • Assistance to the insured during a transfer
How does it work?
  • You will receive an activation code by e-mail when you purchased the insurance. To activate your plan and ride with peace of mind, you must enter it in the Cowboy application once your bike is set up.
  • In case of theft or total loss:
    • Contact us here to report a claim.
    • You will receive a compensation by bank transfer corresponding to the value of your bike.
How much is your excess?
  • You have no excess.
Under certain circumstances, you will not be covered by insurance. What are they? (non-exhaustive list)
  • If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).
  • If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an application (if applicable).
  • If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
  • The wheels, tyres or battery if they are stolen separately from the bike.
  • If you cause damage to a third party while riding your bike, the insurance does not cover your liability.
Are there any other rules to follow?
  • You will not be covered if you make technical modifications to the bike. However, you can add accessories such as a mudguard or child seat, but these will not be covered under this insurance unless they are originally delivered and for a maximum amount of 100 euros.
Where am I covered?
  • Theft cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.
  • The assistance guarantee is valid in Belgium and 20 km around the Belgium borders.
What are my obligations?
  • In the event of theft, you must report it to the police or judicial authorities within 24 hours.
  • You must submit a copy of the police report to us at the time of the loss.
  • You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.
  • You must keep the original invoice for your bicycle.
  • You must lock your bike in two ways:
    • With the frame lock and / or via the application on the bike (if applicable).
    • You must attach your bike by the frame using an agreed lock, either ABUS BORDO (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold) to a fixed point (e.g. bike rack, post).
Can I cancel my contract?
  • You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.
  • You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 3 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.
  • You can cancel the insurance if we change the price or the general conditions.
  • You can also cancel the insurance contract after a claim. You have 1 (one) month from the date of payment or refusal to pay compensation. The insurance contract will then expire 3 months after the date of notification.
When and how do I pay?
  • You pay the premium annually.
  • Your bike can be covered for a maximum of 3 consecutive years.
  • Your contract has a duration of one year and is tacitly renewed every year.
  • At the end of three years, we will terminate the contract. This way, you never pay too long and it suits your needs.
How do I report a claim?
  • If you wish to report a claim, you can contact Qover via this online form claims.qover.com.
  • You can reach Qover from Monday to Friday between 9 am and 5 pm on +32 2 588 97 16. Or by email at claims@qover.com

Terms & Conditions

Legal documents

  1. This page is a summary of the insurance policy, please refer to the terms and conditions for full details of your cover.
  2. This insurance policy is managed by Qover S.A., a non-tied insurance agent authorised and regulated by the Financial Services & Markets Authority (FSMA - Belgium - registration No. 0650.939.878). Registered office: Rue du Commerce 31, 1000 Brussels, Belgium.
  3. Theft and material damage coverage is taken out with Nationale-Nederlanden Schadeverzekering Maatschappij NV under Dutch law, entitled to cover Belgian risks, insurance company registered in Belgium under code number 2925. Registered office: Prinses Beatrixlaan 35, 2595 AK 'S-Gravenhage, the Netherlands - Trade Register Number DNB 27023707, supervised by the Nederlandsche Bank. Nationale-Nederlanden Schadeverzekering Maatschappij NV is entitled to provide insurance distribution services in Belgium on the basis of the freedom to provide services.
  4. Assistance coverage is taken out with Europ Assistance N. V, a limited liability company governed by the French Insurance Code, whose registered office is located at 1, promenade de la Bonnette, 92230 Gennevilliers, France, registered with the Nanterre Trade and Companies Register under number 451 366 405, acting through its Irish branch EUROP ASSISTANCE SA IRISH BRANCH, whose principal place of business is located on the 4th floor 4-8, Eden Quay, Dublin 1, Ireland, D01 N5W8 and registered with the Irish Companies Registration Office under number 907089. Europ Assistance S.A. is supervised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) located at 4, Place de Budapest CS 92459, 75436Paris France. The Irish branch operates in accordance with the Code of Conduct for Insurance Undertakings (Code of Ethics for Insurance Companies) published by the Central Bank of Ireland and is registered in the Republic of Ireland under number 907089.
  5. Bike insurance is a non-life insurance product (Branch 3). Bike assistance is a non-life insurance product (Branch 18).
  6. This contract is entered into for a period of one year. It shall be tacitly renewed a maximum of two times for consecutive periods of one year.
  7. This insurance contract is subject to Belgian law.